1. About this Privacy Notice
This Privacy Notice explains how Innovation Beauty Pro collects, uses, stores and protects personal information when you:
visit our website;
create or use an account;
purchase our digital products;
access online courses or webinars;
download digital materials;
contact us;
subscribe to our email communications;
use our online tools, including our pricing calculator;
interact with our website, including through cookies and similar technologies.
We are committed to handling personal information responsibly and in accordance with applicable data protection law.
For UK users, this includes the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and other applicable UK data protection and privacy legislation, as amended from time to time.
Where applicable, we may also comply with mandatory data protection or consumer privacy requirements that apply to customers in other countries.
2. Who we are
Innovation Beauty Pro is a trading name used by Mateusz Glodek, a sole trader operating in the United Kingdom.
Our contact details are:
Innovation Beauty Pro
Mateusz Glodek
2 Notre Dame Mews
Northampton
NN1 2BG
United Kingdom
Email: info@innovationbeautypro.co.uk
For the purposes of applicable UK data protection law, Mateusz Glodek is the controller of personal information processed through Innovation Beauty Pro, unless otherwise stated.
3. What personal information we collect
Depending on how you interact with us, we may collect the following categories of personal information.
Information you provide when purchasing
This may include:
first name;
surname;
email address;
billing address;
country;
order information;
products purchased;
transaction information;
account information;
communications relating to your order.
Payment card details are generally processed directly by our payment providers rather than being stored by us.
Account information
If you create an account, we may process:
name;
email address;
login information;
account preferences;
course and product access information;
order history.
Information you provide when contacting us
If you contact us by email, contact form or another communication channel, we may process:
your name;
email address;
information contained in your message;
information relating to your order or account;
any other information you voluntarily provide.
Information provided through our pricing calculator
Our online calculator may collect:
first name;
surname;
email address;
Instagram handle;
information entered into the calculator;
information relating to your business, services, pricing, costs, working time or other inputs you voluntarily provide.
Some of this information may be used to generate personalised calculations, recommendations or educational materials.
Please do not enter sensitive personal information or information about another individual into the calculator.
Newsletter and marketing information
If you choose to receive marketing communications from us, we may process:
your name;
email address;
marketing preferences;
information about your interaction with our emails, where applicable and permitted by law.
You can unsubscribe from marketing communications at any time.
4. How we collect personal information
We may collect personal information:
directly from you;
when you create an account;
when you place an order;
when you access our digital products;
when you complete a form;
when you use our calculator;
when you subscribe to our newsletter;
when you contact us;
automatically through cookies and similar technologies;
from payment and technology providers where necessary to complete or support a transaction.
5. How we use your personal information
We use personal information for the following purposes.
Processing and fulfilling orders
We use your information to:
process your order;
process payments;
provide access to purchased digital products;
send order confirmations;
provide access instructions;
manage your account;
provide customer support;
maintain records of transactions.
The primary lawful basis is that processing is necessary to perform our contract with you.
Where we are legally required to retain certain information, we may process it because of a legal obligation.
Providing digital products and services
We use your information to provide:
online courses;
recorded webinars;
live webinars;
downloadable PDFs;
educational materials;
other digital products and services.
This processing is generally necessary to perform our contract with you.
Customer support
We process information to respond to enquiries, resolve technical issues, investigate complaints and provide customer service.
Depending on the circumstances, the lawful basis may be performance of a contract, legitimate interests or compliance with a legal obligation.
Account management
We use information to create and maintain customer accounts, authenticate users, manage access to purchased products and protect account security.
This processing is generally necessary to perform our contract with you or for our legitimate interests in maintaining the security and functionality of our services.
Business administration
We may process information for purposes including:
accounting;
bookkeeping;
financial records;
fraud prevention;
payment reconciliation;
legal compliance;
enforcing our terms;
protecting our business and systems.
Depending on the circumstances, the lawful basis may be legal obligation, legitimate interests or performance of a contract.
Improving our website and services
We may use analytics information to understand how visitors use our website, identify technical problems and improve our products, website and customer experience.
Where analytics technologies require consent, they will only be used in accordance with the applicable consent requirements and our cookie consent settings.
6. Email marketing
We may send marketing emails about:
new courses;
webinars;
educational content;
products;
promotions;
special offers;
other Innovation Beauty Pro updates.
Where consent is required, we will only send marketing communications where you have provided the appropriate consent.
You can withdraw marketing consent at any time by using the unsubscribe link in our emails or contacting us at:
info@innovationbeautypro.co.uk
Withdrawing marketing consent does not affect processing that is necessary for your purchases, account, contractual relationship or legal obligations.
7. The lawful bases we use
Where UK GDPR applies, we rely on one or more of the following lawful bases depending on the circumstances.
Contract
We process information where it is necessary to enter into or perform a contract with you, including processing orders and providing purchased digital products.
Legal obligation
We process information where necessary to comply with a legal obligation, including applicable accounting, tax, consumer protection or other legal requirements.
Legitimate interests
We may process information where necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.
Our legitimate interests may include:
operating and improving our business;
maintaining website security;
preventing fraud and misuse;
managing customer relationships;
responding to enquiries;
enforcing our terms;
improving our services;
maintaining appropriate business records.
Where we rely on legitimate interests, we consider the impact of the processing on individuals and apply appropriate safeguards.
Consent
We rely on consent where the law requires consent, including certain forms of direct electronic marketing and certain cookies or similar technologies.
Where we rely on consent, you may withdraw it at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
8. Payment providers
Payments may be processed by third-party payment providers, including:
Stripe;
PayPal;
Klarna.
These providers may process personal and transaction information in accordance with their own privacy policies and terms.
We do not generally store your full payment card details on our own systems.
Payment providers may process information for purposes including payment processing, fraud prevention, security, identity verification and compliance with legal obligations.
9. Technology and service providers
We use third-party service providers to operate our website and provide our services.
These may include:
PrestaShop
Our website and e-commerce platform.
Brevo
Used for email communications, including newsletters and, where configured, transactional or automated emails.
Stripe
Payment processing and related payment services.
PayPal
Payment processing and related payment services.
Klarna
Payment and financing services where available.
Google
We may use Google services including Google Analytics, Google technologies/tags and Google Maps.
The exact Google services and technologies active on our website may change from time to time.
We only use non-essential Google technologies that require consent in accordance with our cookie consent settings and applicable law.
10. Cookies and similar technologies
Our website uses cookies and similar technologies.
These may be used for:
essential website functionality;
account and shopping cart functionality;
security;
remembering preferences;
analytics;
measuring website performance;
other purposes described in our Cookie Policy.
Where applicable, non-essential cookies and similar technologies will only be activated after the required consent has been obtained.
Our current consent mechanism is provided through a cookie consent solution that supports Google Consent Mode.
For detailed information about cookies and similar technologies, please see our Cookie Policy.
11. Google Analytics and Google technologies
We may use Google Analytics and other Google technologies to understand how visitors use our website and to improve our services.
Where consent is required, analytics and advertising-related storage and processing will be controlled through our cookie consent mechanism.
Your choices may affect which Google technologies are activated and what information Google is able to process.
We may update or change the Google services used on our website. Our Cookie Policy will provide more detailed information about the technologies currently in use.
12. Google Maps
Some pages of our website may use Google Maps to display maps or location information.
When Google Maps is embedded or otherwise used, Google may process technical information relating to your device, browser and interaction with the map.
Depending on how the service is implemented, Google Maps may involve cookies or similar technologies.
Where consent is required, we will manage the relevant technologies through our cookie consent mechanism.
13. Information from the pricing calculator
Our pricing calculator is intended to provide educational and business-planning information.
Information submitted through the calculator may be used to:
calculate results;
provide personalised outputs;
provide requested educational materials;
communicate with you where you have requested such communication;
understand general usage of the calculator;
improve the calculator and related educational resources.
We do not intend to use calculator information to make decisions about you that produce legal or similarly significant effects.
You should not enter sensitive personal data into the calculator.
14. Sharing personal information
We may share personal information with third parties where necessary for the purposes described in this Privacy Notice.
These may include:
payment providers;
website and hosting providers;
email and communication providers;
learning and digital content platforms;
analytics providers;
technology providers;
fraud prevention providers;
professional advisers;
accountants;
legal advisers;
government authorities or regulators where required by law.
We do not sell your personal information.
15. International transfers
Because we use international technology and service providers and serve customers worldwide, personal information may be processed outside the United Kingdom.
Where a transfer is subject to UK GDPR international transfer requirements, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place.
Depending on the circumstances, this may include:
transferring information to a country recognised as providing an adequate level of protection;
using appropriate contractual safeguards;
relying on another lawful transfer mechanism where applicable.
Further information about a particular international transfer may be available on request where appropriate.
16. How long we keep personal information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting and reporting requirements.
As a general guide:
Customer and order records
We may retain these for the period necessary to fulfil legal, accounting, tax and dispute-resolution requirements.
Customer accounts
We may retain account information while your account remains active and for a reasonable period afterwards where necessary for legal, security or record-keeping purposes.
Course and product access information
We may retain information necessary to administer your access for as long as required to provide the purchased product and for a reasonable period afterwards where necessary for customer support, legal or business records.
Customer support communications
We generally retain relevant correspondence for as long as necessary to resolve the matter and for a reasonable period afterwards.
Marketing information
We retain marketing subscription information while you remain subscribed or until you withdraw your consent, subject to limited record-keeping necessary to ensure that we respect your opt-out.
Calculator information
We retain information submitted through the calculator for as long as reasonably necessary to provide the requested service, deliver related materials, communicate with you where applicable, improve the service and meet any legal or legitimate business requirements.
We may retain limited information after deletion or withdrawal where necessary to comply with legal obligations, establish or defend legal claims, prevent fraud or demonstrate compliance.
17. Your data protection rights
Depending on the circumstances and applicable law, you may have rights including:
the right to be informed about how your personal information is used;
the right to request access to your personal information;
the right to request correction of inaccurate or incomplete information;
the right to request erasure of your personal information;
the right to request restriction of processing;
the right to object to certain processing;
the right to withdraw consent where processing is based on consent;
the right to data portability where applicable;
rights relating to automated decision-making and profiling where applicable.
Not every right applies in every circumstance.
For example, we may need to retain certain information because of legal or contractual obligations even where you request deletion.
18. How to exercise your rights
To exercise a data protection right, please contact:
info@innovationbeautypro.co.uk
Please provide sufficient information to allow us to understand your request.
We may need to verify your identity before releasing personal information or making certain changes.
We will normally respond to valid requests within the time period required by applicable law.
We will not normally charge a fee for exercising your data protection rights. We may charge a reasonable fee or refuse to act where permitted by law, for example where a request is manifestly unfounded or excessive.
19. Data protection complaints
If you have a concern or complaint about how we process your personal information, please contact us first:
info@innovationbeautypro.co.uk
We will provide a clear way for you to raise a data protection complaint.
We will acknowledge receipt of a data protection complaint within 30 days and will take appropriate steps to investigate and respond without undue delay.
We will keep you informed about the progress of your complaint where appropriate and communicate the outcome once our investigation is complete.
This process does not affect your right to complain to the Information Commissioner's Office.
20. Complaining to the ICO
If you are unhappy with how we have handled your personal information or your data protection complaint, you can contact the UK's data protection regulator:
Information Commissioner's Office (ICO)
Website: ico.org.uk
The ICO provides information about how to make a data protection complaint and how it can investigate concerns.
If you live outside the UK, you may also have the right to complain to the relevant data protection authority in your country, depending on the applicable law.
21. Security
We take reasonable technical and organisational measures to protect personal information against:
unauthorised access;
accidental loss;
destruction;
alteration;
disclosure;
misuse.
No method of transmitting or storing information online can be guaranteed to be completely secure.
Where appropriate, access to personal information is restricted to people and service providers who need it for legitimate business purposes.
22. Children's information
Our website and digital products are intended primarily for adults and professional users.
We do not knowingly collect personal information from children where collection is not permitted by applicable law.
If you believe that a child has provided us with personal information in circumstances where this should not have occurred, please contact us.
23. Automated decision-making and profiling
We do not currently intend to make decisions about you based solely on automated processing that produce legal effects or similarly significant effects.
Some third-party services may use automated systems for purposes such as fraud prevention, security, analytics or advertising measurement.
Where applicable law provides rights relating to automated decision-making or profiling, those rights will apply.
24. Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect:
changes to our services;
changes to the technology we use;
changes to our business;
changes to applicable law;
changes to our data processing activities.
The latest version will be published on this page with the date of the most recent update.
25. Contact us
If you have any questions about this Privacy Notice, your personal information or our data protection practices, please contact:
Innovation Beauty Pro
Mateusz Glodek
2 Notre Dame Mews
Northampton
NN1 2BG
United Kingdom